Terms and Conditions

Welcome to www.resumehelpdesk.com (the “Site”). By accessing and using the Site, you agree to abide by the following Terms and Conditions. The Site reserves the right to modify these terms at any time.

1. Use of the Site

  • Eligibility: You must be at least 18 years old or accessing the Site under the supervision of a legal guardian.
  • License: The Site grants you a non-transferable, revocable license to use the Site for the purpose of ordering professional resume and related services.

2. Limited Liability

  • Risk: Your use of the Site is at your own risk.
  • Accuracy: The Site is not responsible for any inaccuracies, omissions, or errors in content.
  • Warranties: The Site is provided “as is” with no warranties, express or implied.
  • Security: The Site is not liable for unauthorized access or breaches of security.

3. Services

  • Registration: Some services may require registration. You must provide accurate and up-to-date information.
  • Account Security: You are responsible for maintaining the confidentiality of your account and password.
  • Third-Party Sharing: Your information may be shared with third parties as per the Site’s Privacy Policy.

4. Refund Policy

  • Eligibility for Refund: If you purchase the Premium package and do not receive at least one job offer within 180 days of completion, you may be eligible for a full refund, provided certain conditions are met (e.g., submitting resumes to at least 10 job vacancies).
  • Exclusions: Refunds do not apply to Gift Orders.
  • Rewrites: In lieu of a refund, you can opt for a free rewrite of your resume.

5. Online Transactions

  • Payment Security: All transactions are handled securely via a secure server.
  • Payment Information: You must provide valid credit card information for purchases.

6. Cookies

  • Tracking Preferences: The Site uses cookies to track your browsing preferences.
  • Cookie Settings: You can choose to accept or reject cookies. However, some services may not be available if cookies are disabled.

7. Intellectual Property

  • Ownership: The Site’s design, graphics, and content are owned or licensed by the Site.
  • Reproduction: Reproduction of content is prohibited unless permitted by law.

8. User Submissions

  • Content Ownership: Any content you submit becomes the sole property of the Site.
  • Accuracy: You agree not to provide false information or mislead the Site or third parties regarding the origin of any content.

9. Privacy Policy

  • Data Protection: The Site handles personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its Privacy Policy.
  • No Sale of Data: Your personal information will not be sold to third parties for marketing purposes.

10. Applicable Law

  • Jurisdiction: These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region (SAR).
  • Dispute Resolution: Any legal disputes will be resolved under the jurisdiction of the Hong Kong SAR courts.

Contact Information